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SHOPPING GUIDE

A new, secure and promising online shopping platform by DAIKIN AIRCONDITIONING (HONG KONG) LTD. (here in after ‘DAIKIN AIRCONDITIONING (HONG KONG) LTD.’, ‘the company ’,‘us’, ‘we’ or ‘our’) is now available at DAIKIN AIRCONDITIONING (HONG KONG) LTD. eShop website(here in after ‘eShop’). With Secure Sockets Layer (SSL) for message encryption, all information transmission is secured and kept confidential when ordering at www.daikin.com.hk.

 

IMPORTANT Note: eShop accepts Visa and MasterCard for online payment.

 

Products Searching

By clicking the 'product image', more detailed product information will be shown, including photos, product name, model number and price.

 

Order Procedures

Step 1: Select Product(s)

Select the item(s) for order and press `Add to cart’. After the item(s)has been added to the cart, the order quantity may be adjusted there.

 

Customers may choose either to continue shopping or `Checkout’ to proceed to payment.

 

Step 2: Select Delivery and Payment Methods

Select delivery and payment methods. After the information has been selected, press `Proceed to checkout’.

 

DAIKIN AIRCONDITIONING (HONGKONG) LTD. has appointed S.F. Express (Hong Kong) Limited (`S.F. Express’) as the logistic company to deliver the products to the S.F. Express Service Centers and S.F. Stores for customer pickup.

 

Please visit the following websites to know more about the locations and the opening hours of S.F. Express Service Centers and S.F. Stores.

S.F. Express Service Centers:

www.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_service_center_address/

S.F. Stores:

www.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_store_address/

 

Step 3: Input Customer Information, Delivery Detail and Payment Detail

Input customer information, delivery detail and payment detail. Please verify the input information.

 

Step 4: Read the Important Notice

Read `Terms of Use’. Press `Place Order’ to confirm the order after reading and agreeing to the important notice.

 

DAIKIN AIRCONDITIONING (HONGKONG) LTD. eShop uses PayPal as the payment provider. All card information is encrypted with PCIDSS before it reaches the server. DAIKIN AIRCONDITIONING(HONG KONG) LTD. cannot see the customer’s card details when they checkout. DAIKIN AIRCONDITIONING (HONG KONG) LTD. will never store credit card numbers or any card information.

  

 

 

Step 5: Complete

After the order is completed. Customers will receive a confirmation email shortly. In the case of not receiving a confirmation notice from eShop, please call (+852)25709233 or email to spareparts@daikin.com.hk.

 

Self-Pick-up

1.    Pick-up at DAIKIN Spare Parts Centre

1.1 Free delivery will be provided if customers select pick-up at Daikin Spare Parts Centre.

1.2 We will send customers an SMS to confirm collection of order. For order enquiries, please call(+852)2570 9233 or email to spareparts@daikin.com.hk.

1.3 Customers shall collect the products within 5 working days after receiving our collection notification. Otherwise, the products will be returned to DAIKIN AIRCONDITIONING (HONG KONG) LTD.; a storage fee of HK$20 per product per day will be charged and customers should collect the products at Daikin Spare Parts Centre in Kwun Tong. The order will be automatically cancelled and uncollected product will be discharged accordingly after one month and no refund will be made.

 

2.    Pick-up at S.F. Express Service Centre or S.F. Store

2.1 S.F. Express will send customers an SMS as notification for order pick-up.

2.For S.F. Express orders, please enter the waybill number (tracking code in shipping confirmation email) on S.F. Express website to track and trace the order delivery status. If you have any further enquiries, please contact S.F. Express customer service hotline at (+852) 27300273.

2.If customers do not collect the products within the specific period provided by S.F. Expressthe products will be returned to Daikin Spare Parts Centre, a storage fee of HK$20 per product per day will be charged and customers should collect the products at Daikin Spare Parts Centre in Kwun TongThe order will automatically be cancelled and uncollected product(s) will be discharged accordingly after one month and no refund will be made.

 

Contact Us

Should you have any queries about our products and transaction procedures, please call (+852) 2570 9233 or email to spareparts@daikin.com.hk.

 

We may amend this shopping guide without prior notice. Please review the contents in the eShop website periodically.

 

In case of dispute, DAIKINAIRCONDITIONING (HONGKONG) LTD. reserves the right for final decision.

 

In case there is any inconsistency or conflict between the English and Chinese versions of this shopping guide, the English version shall prevail.

 

DAIKIN AIRCONDITIONING (HONGKONG) LTD.