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SHOPPING GUIDE


A new, secure and promising online shopping platform by DAIKIN AIRCONDITIONING(HONG KONG) LTD.(here in after ‘DAIKIN AIRCONDITIONING (HONG KONG)LTD’, ‘the company ’,‘us’, ‘we’ or‘ our’)is now available at DAIKIN AIRCONDITIONING (HONG KONG) LTD eShop website(here in after ‘eShop’)! With Secure Sockets Layer (SSL) for message encryption,all information transmission is secured and kept confidential when you order at www.daikin.com.hk.

 

IMPORTANT Note: eShop accepts Visa and MasterCard for online payment.

 

Products Searching

By clicking the'product image',more detailed product information will be shown,including photo, product name, model number and price.

 

Order Procedures

Step 1: Select Product

Select the item you would like to order and press “Add to cart”. After item has been added to cart, you may adjust order quantity.

 

You can either choose to continue shopping or “Checkout” to proceed payment.

 

Step 2: Select Delivery and Payment Method

Select delivery and payment method.After information has been selected, press “Proceed to checkout”.

 

DAIKIN AIRCONDITIONING (HONGKONG) LTD has appointed S.F. Express (Hong Kong) Limited(‘S.F.Express”) as the logistic company to deliver the products to the S.F. Express Service Centers and S.F.Stores for customer pickup.

 

Please visit the following websites to know more about the locations and the opening hours of S.F. Express Service Centers and S.F.Stores.

S.F.Express Service Centers:

www.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_service_center_address/

S.F. Stores:

www.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_store_address/

 

Step 3: Input Customer Information,Delivery Detail and Payment Detail

Input customer information, delivery detail and payment detail. Please verify your information that you have input.

 

Step 4: Read the Important Notice

Read “Terms of Use”.Press “Place Order”to confirm your order if you have completed reading and agreed to the important notice.

 

DAIKIN AIRCONDITIONING (HONGKONG) LTD. EShop uses PayPal as the payment provider. All card information is encrypted with PCIDSS before it reaches the server. DAIKIN AIRCONDITIONING(HONG KONG) LTD cannot see your card details when you checkout. DAIKIN AIRCONDITIONING (HONG KONG) LTD. will never store your credit card number or any card information.

  

 

 

Step 5: Complete

Order is completed.You will receive a confirmation email shortly. In the case of not receiving a confirmation from eShop, please call (+852)25709233 or by email spareparts@daikin.com.hk.

 

Self-Pick-up

1.    Pick-up at DAIKIN Spare Parts Centre.

1.1 Free delivery will be provided if customers select pick-up at Daikin Spare Parts Centre.

1.2 We will send you an SMS to confirm collection of your order. For order enquiry, please call(+852)2570 9233 or by email spareparts@daikin.com.hk.

1.3 Customers shall collect the products within 5 working days after receiving our collection notification. Otherwise, the products will be returned to DAIKIN AIRCONDITIONING (HONG KONG) LTD.,a storage fee of HK$20 per product per day will be charged and customers should collect the products at Daikin Spare Parts Centre in Kowloon Bay.The order will be automatically cancelled and uncollected product will be discharged accordingly after one month and no refund will be made.

 

2.    Pick-upat S.F. Express Service Centre or S.F. Store

2.1 S.F.Express will send you an SMS to notify you for order pick-up.

2.For S.F. Express order, please enter your waybill number (tracking code in shipping confirmation email) on S.F.Express website to track and trace your order delivery status. If you have any further enquiries, please contact S.F. Express customer service hotline at(+852) 27300273.

2.If customers do not collect the products within the specific period provided by S.F. Expressthe products will be returned to Daikin SpareParts Centre, a storage fee of HK$20per product per day will be charged and customers should collect the products at Daikin Spare Parts Centre in Kowloon BayThe order will be automatically cancelled and uncollected product will be discharged accordingly after one month and no refund will be made.

 

Contact Us

Should you have any queries for our products and transaction procedures, please call (+852) 2570 9233 or by email spareparts@daikin.com.hk.

 

We may amend this shopping guide without prior notice. Please review the contents in the eShop website periodically.

 

In case of dispute, DAIKIN AIRCONDITIONING (HONGKONG) LTD. reserves the right for final decision.

 

In case there is any inconsistency or conflict between the English and Chinese version of this shopping guide, the English version shall prevail.

 

DAIKIN AIRCONDITIONING (HONGKONG) LTD.